Privacy Policy

Last updated: August 2026

Element Chiropractic respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information, including information submitted through our website and online enquiry forms.

1. Information We Collect

We may collect personal information when you contact us, complete an online form, make an appointment or otherwise interact with our clinic.

This information may include:

  • Your name

  • Phone number

  • Email address

  • Preferred appointment details

  • Information you voluntarily provide about the reason for your enquiry or appointment

  • Other information reasonably necessary to respond to your enquiry or provide our services

If you become a patient of the clinic, we may also collect health information necessary to assess, provide and document your chiropractic care.

2. Information Submitted Through Our Website

When you complete an enquiry, contact, appointment request or promotional form on our website, the information you provide is collected for the purpose described on that form.

For example, we may use your information to:

  • Contact you regarding your enquiry

  • Respond to questions about our services

  • Arrange or discuss an appointment

  • Provide information you have requested

  • Follow up your enquiry

  • Communicate with you about our clinic where you have consented to receive such communications

Submitting an online enquiry does not create a practitioner-patient relationship and should not be used for urgent or emergency medical concerns.

3. Marketing Communications

We will not sell or rent your personal information to third parties for their marketing purposes.

4. How We Use and Disclose Your Information

We generally use personal information only for the purpose for which it was collected or for a related purpose that you would reasonably expect.

Information may be disclosed to third-party service providers that assist us in operating our clinic and website, such as:

  • Website hosting and website management providers

  • Online form and appointment booking providers

  • Practice management software providers

  • Email and communication providers

  • IT and data storage providers

  • Professional advisers or service providers where reasonably necessary

Where appropriate, we take reasonable steps to ensure service providers handle personal information securely and in accordance with applicable privacy requirements.

We may also disclose information where required or authorised by law.

5. Health Information

If you become a patient, we may collect health information including your medical history, symptoms, examination findings, treatment information and other information relevant to your care.

Health information is treated as sensitive information and is handled in accordance with applicable Australian privacy and health records requirements.

Information submitted through a general website enquiry form should be limited to what is reasonably necessary for your enquiry. We recommend that you do not provide detailed or highly sensitive medical information through a general website contact form unless specifically requested.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or, where applicable, in physical records. We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold.

Some of the third-party services used by our clinic may store or process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with Australian privacy requirements.

7. Website Analytics and Cookies

Our website may use cookies and analytics services to understand how visitors use the website, improve website performance and measure the effectiveness of our advertising.

These technologies may collect information such as browser type, device information, pages visited and general website usage information.

You may be able to manage cookies through your browser settings.

8. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

9. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will review your concern and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites, and you should review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on our website.

12. Contact Us

For questions about this Privacy Policy or the way we handle your personal information, please contact:

Element Chiropractic
Evan Lawson
3a/ 8 Sanderling Street
Phone: 08 92071994
Email: info@elementchiropractic.com.au